Online Sales Return Policy

If you are dissatisfied with any product purchased on, you may return the item(s) within 30 days of the shipping date for a full refund of the cost of the item(s)*. Shipping fees will be refunded only on orders that the original item(s) were damaged. All other shipping fees are non-refundable.

* The item must contain at least 3/4 of the original product. We cannot accept returns on makeup products.

Prior authorization is required on all returns. We cannot accept any return without prior authorization. To obtain authorization for a refund, please email

If returning merchandise, you must include all parts, pieces, and printed material in order to be eligible for a refund. Return acceptance is at the sole discretion of Westlake Dermatology.

Please allow up to two weeks for the return to be processed.

Returned items should be mailed to:

Westlake Dermatology
Attention: Returns
8825 Bee Caves Road
Austin, Texas 78746

If you need further assistance regarding the return of any of our products, please email during business hours (Monday through Friday, 9:00 AM – 5:00 PM CST).