Shipping & Handling Policy

Notice: Westlake Dermatology orders are still being shipped daily. However, due to the COVID-19, it may take up to 4 business days for orders to be processed and shipped.

We offer free USPS first-class or priority shipping on all continental US and Hawaii orders. 

At this time, we are only able to ship orders within the continental United States and Hawaii. All orders are shipped using USPS (United States Postal Service), UPS, or Fedex, depending on the shipping method you select during checkout. You have the option of upgrading your shipping method for faster delivery if desired. Orders will be shipped after processing, credit card authorization, and address verification are completed.

Please note that orders are shipped Monday through Friday during normal business hours.

Order Status / Tracking

You will be asked to enter an email address when placing an order. An email notification will be sent to this address as any of the following events occur:

*An order is processed.
*An order is shipped.
*An order has been cancelled.
*An order has been returned.

Once your order has left our warehouse, it is handled by a carrier (UPS, USPS, Fedex, etc.) that may provide additional tracking information until your order is delivered. You may request this tracking number by sending a request to CustomerService@westlakedermatology.com.